Mortgage Interest Rate Lock-Ins
Complaints
If your mortgage interest rate lock-in expires, and you believe
that it was due to delays caused by the lender or someone
else involved in the loan process, you should first try to
reach a mutually satisfactory agreement with the lender. If that
effort fails, consider writing to the appropriate state or federal
enforcement or regulatory agency.
Some lender actions are improper (and may even be
illegal), such as offering rate lock terms which are impossible
to fulfill, failing to process your loan diligently, or causing
your rate lock to expire. Because you may have contractual rights
under your lock-in or loan commitment, you may want to consult
with an attorney. Be aware, though, that complaints may not be
resolved as quickly as may be necessary for a home purchase.
Depending upon their authority under applicable state
or federal law, regulators may either attempt to help
you resolve your complaint directly or record your complaint and
recommend other action.
To identify the appropriate regulatory agency, see our guide:
Mortgage
and Lender Complaints: Federal
and State Regulatory Agencies
The information provided in this website is
not legal advice and should not be interpreted as legal advice.
This website is intended to provide a basic understanding of this
information in summary form. This information may not be comprehensive,
is subject to change, and may not apply to all individual circumstances.
Any information received here should be confirmed with the appropriate
government agencies or with an attorney, particularly as it relates
to your individual circumstances. Your use of this website indicates
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